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Appointments & Lateness

  • Please arrive on time. There is a 15-minute grace period.
  • After 15 minutes, your service may be shortened or rescheduled.

Cancellations & No-Shows

  • Please give at least 24 hours’ notice to cancel or reschedule.
  • A deposit is required for long or custom services. Deposits are non-refundable for late cancellations or no-shows.
  • After 3 consecutive no-shows or reschedules, we will no longer accept appointments from that client.

Repairs & Refunds

  • Free repairs are available within 7 days for lifting or chips caused by the product, not by damage.
  • No refunds will be provided, either in cash or back to a credit card.

Health & Safety

  • Please reschedule your appointment if you are sick or have a nail or skin infection.
  • We do not treat ingrown nails. Please see a podiatrist or doctor for treatment.
  • Please list any allergies, medications, or health conditions on your intake form.
  • All tools are sterilized or replaced after every client.

Minors & Guests

  • Clients under 18 require consent from a parent or legal guardian.
  • Guests and children must have an appointment or be supervised by an adult who is not receiving a service.

Payment

  • Prices for nail art or extra length will be confirmed before the service begins.

Thank you for helping us keep every appointment on time and every client safe!

Waxing Policy

Before Your Appointment

  • Hair should be at least ¼ inch long, which is approximately 2–3 weeks of growth. If the hair is too short, we may need to reschedule your appointment.
  • Please do not exfoliate, tan, or use a tanning bed for 24–48 hours before your waxing appointment.
  • Stop using retinol, Retin-A, or AHA/BHA products on the area 5–7 days before your appointment.
  • Please shower before your appointment and arrive with clean skin, free of lotion or oil.

We Cannot Wax If You Have

  • Sunburn, broken skin, rashes, cuts, or cold sores on the area.
  • Used Accutane within the last 6 months.
  • Had a chemical peel, laser treatment, or microdermabrasion on the area within the last 2 weeks.
  • Moles, warts, or varicose veins in the area. We will wax around them.

Health & Safety

  • Please let us know if you are pregnant or diabetic, take blood thinners or antibiotics, or have any skin conditions. These factors may affect your skin during waxing.
  • Redness, small bumps, and mild sensitivity after waxing are normal and usually go away within 24–48 hours.
  • We are not responsible for reactions resulting from health information that was not disclosed on your intake form.

Aftercare (First 24–48 Hours)

  • Avoid hot tubs, saunas, steam rooms, swimming pools, and strenuous workouts.
  • Avoid sun exposure, tanning, and tight clothing on the waxed area.
  • Avoid scented lotions, deodorant (for underarm waxing), and makeup (for facial waxing).
  • Begin gentle exfoliation after 48 hours to help prevent ingrown hairs.